![]() With a proxy, each Smart Scan or Web Reputation request goes out over the internet to the Smart Protection Network. ![]() Your agents and relays connect to the proxy, and the proxy then connects outbound to the Trend Micro security services in the Smart Protection Network. If your agents or relay-enabled agents can't connect to the internet, you can install a proxy that can. Disable the features that use Trend Micro security services.Install a Smart Protection Server locally.If any of your agents or relay-enabled agents can't reach the services above, you have several solutions, described below. In addition to the above services, the agent and relay-enabled agent also need access to the Trend Micro Update Server (also called Active Update), which is not part of the Smart Protection Network, but is a component that is hosted by Trend Micro and accessed over the internet. The Trend Micro Smart Protection Network security services are: Service nameīehavior monitoring, predictive machine learningīehavior monitoring, predictive machine learning, process memory scans These security services are necessary for the full and successful operation of the Workload Security Anti-Malware and Web Reputation features. If your agents or relays don't have access to the internet (also called "air-gapped agents"), then they won't be able to access several of the security services provided by the Trend Micro Smart Protection Network. Configure agents that have no internet access
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